Best Home Care Agencies in Dallas: How to Choose the Right One

Dallas has a crowded home care market, and most agencies look the same on paper. The differentiator for families who want Medicaid-funded care with a family member as the caregiver is straightforward: does the agency know STAR+PLUS, and can they actually set up Consumer Directed Services?

What to Evaluate in Dallas

STAR+PLUS HCBS expertise.  The agency must work within STAR+PLUS and know the four Dallas MCOs— Superior, Molina, Amerigroup, and United. Ask which MCOs they work with and how many CDS arrangements they’ve set up.

CDS and FMSA facilitation.  If your family wants a relative as the paid attendant, the agency should be able to walk you through the CDS enrollment, the
employer/attendant structure, and the FMSA connection. Ask about timelines from CDS request to first paycheck.

Understanding of Texas rules.  Texas has unique restrictions: spouses can’t be paid, the employer and attendant must be different people. An agency that knows these rules upfront saves your family from hitting walls mid-process.

DFW community knowledge.  Dallas is enormous and diverse. An agency that serves Oak Cliff and Irving understands different community dynamics than one focused on North Dallas or Plano. Ask where they operate and which communities they serve.

Waitlist navigation.  If your loved one needs CLASS or MDCP, the agency should know how to pursue STAR+PLUS as an interim pathway while waiting for a slot.

CareChoice serves Dallas-area families and knows the local STAR+PLUS landscape — the MCOs, the FMSAs, and the CDS process. We help families get a
family caregiver hired and paid through whichever pathway is fastest.

Contact CareChoice →Dallas team

Written by Jailah Johnson, Community Engagement Coordinator | CareChoice