How to Choose the Right Non-Medical Home Care Agency

09/10/2025

When a loved one begins to need help with daily tasks—like bathing, dressing, meal preparation, or simply having someone around for companionship—non-medical home care can be a lifeline. But choosing the right home care agency is not always easy.

With so many options available, how do you know which agency you can trust to care for someone you love?

Here’s a practical guide to help you make an informed, confident decision.

1. Understand What Non-Medical Home Care Is

Unlike home health agencies (which provide medical care with licensed nurses or therapists), non-medical home care agencies assist with daily living activities, including:

  • Personal hygiene (bathing, grooming, toileting)
  • Mobility assistance and fall prevention
  • Light housekeeping and laundry
  • Meal planning and preparation
  • Medication reminders (but not administration)
  • Transportation to appointments or errands
  • Companionship and social interaction

These services are often ideal for older adults who want to age in place or for individuals recovering from illness or surgery who don’t require medical supervision.

2. Check for Licensing and Credentials

Requirements for non-medical home care vary by state, so start by confirming:

  • Is the agency licensed (if required in your state)?
  • Is it insured and bonded?
  • Are caregivers employed by the agency (vs. independent contractors)?
  • Does the agency comply with state oversight regulations?

Even without a medical component, this type of care involves trust and vulnerability—so don’t skip this step.

3. Ask About Caregiver Screening and Training

The quality of care is only as good as the people providing it. Ask the agency:

  • How are caregivers recruited, screened, and background-checked?
  • Are they trained in specific areas like dementia, mobility assistance, or emergency response?
  • Are there ongoing training or education programs?
  • What happens if a caregiver is sick or unavailable—do they provide a backup?

A strong agency will invest in its caregivers—and it shows.

4. Understand Their Process for Creating a Care Plan

Personalized care is essential. Look for agencies that:

  • Offer a free consultation to assess needs
  • Work with you to create a custom care plan
  • Allow input from family members or power of attorney
  • Provide regular updates and care plan reviews

You want a care plan that’s personalized—not “one-size-fits-all.”

5. Evaluate Communication and Oversight

Great care starts with great communication. Ask:

  • Is there a care coordinator or manager you can contact directly?
  • How often do supervisors check in on caregivers?
  • Will you receive regular status updates?
  • How do they handle feedback or complaints?

Reliable communication ensures small issues don’t become big ones.

6. Know the Costs and Payment Options

Since non-medical care isn’t usually covered by Medicare, cost transparency is critical:

  • What are the hourly or flat rates?
  • Are there minimum weekly hours?
  • Is there a long-term contract or is care flexible?
  • Do they accept long-term care insurance, veterans’ benefits, or state assistance programs?

7. Check Reputation and Reviews

A trustworthy agency will be able to provide:

  • Client references
  • Positive online reviews
  • Testimonials or endorsements from local health professionals

Also, pay attention to how the agency handles your initial inquiry. Are they responsive, respectful, and informative?

8. Trust Your Gut

Your instincts matter. After speaking with a few agencies:

  • Did one stand out for professionalism and warmth?
  • Did they seem to understand your situation?
  • Did they listen to your concerns—or talk over you?

Caregiving is a relationship-based service. Choose an agency that feels like a partner, not just a provider.

Final Thoughts

Choosing the right home care agency isn’t just about services—it’s about trust, safety, and peace of mind. Take the time to ask questions, review your options, and find a provider that aligns with your values and needs.

The right agency will not only support your loved one’s independence but will also bring relief and confidence to your entire family.

Need Help Getting Started?

Contact your local Area Agency on Aging, senior resource center, or primary care provider for trusted recommendations. Interested in starting home care services with CareChoice? Contact us today! We look forward to getting to know you.