Privacy Policy

Effective Date: 1/1/2026
CareChoice Home Care (“CareChoice,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

  1. Information We Collect

We may collect the following types of personal information:

Personal Information You Provide

  • Full name
  • Phone number
  • Email address
  • Mailing address
  • Date of birth (if applicable for services)
  • Information submitted through contact forms
  • Employment application information
  • SMS opt-in consent data (including timestamp, method of consent, and source)

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking technologies
  1. How We Use Your Information

We may use your information to:

  • Provide home care services
  • Respond to inquiries
  • Process employment applications
  • Communicate service updates
  • Send appointment reminders
  • Send SMS messages if you have opted in
  • Improve our website and services
  • Comply with legal obligations

We do not sell your personal information.

  1. SMS Communications & Consent

If you provide your phone number and opt in to receive SMS messages:

  • Message frequency may vary
  • Message and data rates may apply
  • You may reply STOP at any time to unsubscribe
  • You may reply HELP for assistance

We may send SMS messages related to:

  • Service updates
  • Appointment reminders
  • Care coordination
  • Employment communications

SMS consent is not shared with third parties or affiliates for marketing purposes.

  1. How We Share Personal Information

We do not sell or rent personal information.

We may share personal information only with:

  • Trusted service providers who assist in operating our business (e.g., CRM systems, payroll processors, secure messaging platforms)
  • Government authorities when required by law
  • Legal advisors when necessary to protect our rights

All service providers are required to maintain appropriate safeguards.

  1. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Fulfill legal or regulatory requirements
  • Resolve disputes
  • Enforce agreements

SMS consent records are retained in accordance with carrier compliance requirements.

  1. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Enhance user experience

You may disable cookies through your browser settings.

  1. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission is 100% secure.

  1. Your Privacy Rights

Depending on your state of residence, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate data
  • Request deletion of personal information
  • Opt out of certain communications

To exercise these rights, contact us using the information below.

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

  1. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

  1. Contact Information

CareChoice Home Care
8101 Washington Lane. Suite 200
Wyncote, PA 19095
Phone: 1-800-795-7770
Email: info@carechoice.com
Website: https://www.carechoice.com